2003 Press Releases

Galileo India and Thomas Cook issue India's first Live e-ticket

Kick-starting a new era of hi-tech travelling

Mumbai, August 09, 2003: Galileo India, the leading global distribution services provider for the travel industry and Thomas Cook (India) Ltd, one of the largest travel management company in India today issued the first e-ticket in the country. Galileo India has successfully completed its certification process with IATA.

The e-ticket in the name of Mr. Subramaniam Ramadorai, CEO, Tata Consultancy Services, was issued by Mr. Ashwini Kakkar, Managing Director, Thomas Cook (India) Limited.

With this, Galileo India ushers in a new era of customer convenience and hi-tech travelling in the country. With e-ticketing, a customer can now forget about the bother of collecting physical tickets or the fear of losing them. On making a reservation, the passenger will get a confirmation by e-mail, fax or any other means. This plain-paper document will have a reference number of his reservation, along with the itinerary. All he has to do is to present this reference number at the airport, along with a proof of identity, to collect his boarding card.

Galileo India will now embark on a full-scale deployment of e-ticketing across agencies in the country. This will be backed by training to travel agency staff on the usage of the product.

Said Seema Luthra, President and CEO, Galileo India, "Many airlines have already shown interest in issuing e-tickets in India. Worldwide, over 45 airlines across 43 countries participate with Galileo for e-ticketing. These airlines can start offering e-ticketing to their customers almost immediately in India too. These include prominent airlines like Air Canada, Air France, British Airways, KLM,Lufthansa, Swiss, United Airlines and Virgin Atlantic. Domestic Indian carriers will be joining soon."

"Thomas Cook India is proud to roll out the very first E-ticket to be issued in the whole of South Asia and this is a historic moment for us," enthuses Ashwini Kakkar, CEO & MD, Thomas Cook (India) Ltd."Thomas Cook has been in the business of travel for over 150 years. We have learned to understand and anticipate the needs and requirements of our customers. The e-ticket concept will revolutionise the travel business in India and the region and will definitely bring multiple benefits to our customers be it corporate or leisure traveller. "

Mr. Sanjay Kapoor, Sales and Marketing Manager - India, United Airlines, added, "United Airlines is one of the pioneers of E-Tickets worldwide. The E-Ticket does away with the need for conventional paper tickets and many of the time consuming administrative tasks it entails. It offers the customer a quicker, easier and more convenient way to arrange travel. We will be offering this facility on our flights ex-India with Lufthansa."

Galileo India Pvt Ltd

Galileo India is the National Distribution Company of Galileo International, the leading global travel and technology distribution company. Galileo India commenced operations in 1994 and within a span of nine years, the company has extended its network to over 119 cities with 18 dedicated offices employing over 200 professionals.

Galileo India today has nearly 4,000 agency locations across India with 16 service centers and 7 training centers. It has now, in its embrace, over 503 airlines, 34 car rental companies and 51,000 hotel properties worldwide. It has also achieved the status of having the maximum number of Airlines in India at the highest level of agreement.

Thomas Cook (India) Ltd

Thomas Cook (India) Ltd has a network of 54 branches across 16 cities and is the only Travel Company to have implemented SAP (Enterprise Resource Planning solution) across all its operations. Through its overseas subsidiaries, the company also has operations in Mauritius and Sri Lanka. The Company has two core businesses - Travel Related Services and Financial Related Services. It has set up two additional sales and marketing channels - a 365 day operational Call Centre and www.thomascook.co.in, the company portal. Thomas Cook (India) Ltd is the only travel company in India to offer its own brand of travel insurance to holidaymakers, students going abroad for studies and corporate travellers.

Thomas Cook Group

Thomas Cook AG is one of the world's leading Leisure Groups, comprising 32 tour operating brands, around 3,600 travel agencies, 76,000 company managed hotel beds and a fleet of 87 aircrafts. The shareholders in Thomas Cook AG are Deutsche Lufthansa AG (50 percent) and KarstadtQuelle AG (50 percent).


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