2003 Press Releases

Thomas Cook & Galileo India issue India’s first remotely printed international airline ticket

Thomas Cook (India) Ltd, the leading travel services provider and Galileo India, leading global distribution services provider for the travel industry have today jointly issued the first remotely printed international airline ticket at the customer facility - Satyam Computers Services Limited, in Secunderabad. The first ticket was issued for Mr. Rajesh Gupta, Sr. Consultant, Quality Division this morning.

Thomas Cook (India) Ltd is the first travel agency and Galileo India the first CRS (central reservation system) company to have received the Approval from IATA, Singapore, having satisfied all their stringent norms in relation to safety & security of the traffic documents. This heralds the launch of Satellite Ticket Printing (STP) Technology, in India. Globally, STP is prevalent in the US, European and Far Eastern markets, with India now joining the ranks.

Thomas Cook (India) Limited, along with Galileo India was also the first company in India to issue a Electronic Ticket (E-ticket) for their customer, Tata Consultancy Services (TCS) in early August.

Speaking on the subject, Mr. Ashwini Kakkar, M.D. & CEO of Thomas Cook (India) Ltd said, "In this high- tech era, providing convenience through state-of-art technology is an absolute must. Today, as the world is becoming a global village, at Thomas Cook it is our constant endeavour to provide to our customers, facilities of international calibre."

Says Seema Luthra, President and CEO, Galileo India, "This is yet another first for Galileo India. We have always strived to bring the latest and best to the travel industry. We are pleased with the response that some of our recent initiatives like e-ticketing have received from the industry."

Introduction of this state-of-the-art technology will ensure real time delivery of tickets. With some 'offsite’ implant locations of Thomas Cook being located outside the main cities, away from the Thomas Cook servicing branch, use of the STP will result in enhanced efficiency by significantly reducing on servicing time, thereby truly being able to provide customers a 'world class’ service.

With around half of the corporate travel business of Thomas Cook being generated through 'offsite’ implant locations, use of STP would immensely help in enhancing the service delivery to a geographically wide-spread client base in India.

The mechanism involved in STP is that the 'offsite’ implant location would create the bookings and queue the same to the main 'host’ Thomas Cook Office. The 'host’ office would then fire the ticket command and tickets would get printed 'offsite’, right at the customer’s location.

Already a widely accepted practice across the developed western countries, STP is likely to become an industry practice especially since IATA (International Air Transport Association) is fully supportive of this initiative.

In near future, Thomas Cook will be filing for approvals for more STP locations at its corporate locations across the country.

Galileo India today has nearly 4,000 agency locations across India with 16 service centers and 7 training centers. It has now, in its embrace, over 503 airlines, 34 car rental companies and 51,000 hotel properties worldwide. It has also achieved the status of having the maximum number of Airlines in India at the highest level of agreement.

Galileo India is the National Distribution Company of Galileo International, the leading global travel and technology distribution company. Galileo India commenced operations in 1994 and within a span of nine years; the company has extended its network to over 119 cities with 18 dedicated offices.

For further information please contact:
Ameeta Munshi,
Corp Comm, Thomas Cook (I) Ltd,
Tel : 22048556/7/8 ext 1400,
Telefax : 22821542
Email : ameeta.munshi@in.thomascook.com

R Srikrishna
Marketing Manager, Galileo India Pvt Ltd
8/F DLF Centre, Parliament Street, New Delhi 110001,
Tel : 91-22 2375 5522
Fax : 91-11- 2375 5600
Mobile : 91-98112 10102