Thomas Cook India Edge

Thomas Cook India has a strong Business Travel Team and provides end to end travel services to support all the travel requirements a client may require under one roof:

Airport Services

This allows us to provide bespoke servicing options for all our clients.

About Us

Set up in 1881, Thomas Cook (India) Limited. (TCIL) is the leading omnichannel travel company in the country offering a broad spectrum of services including Foreign Exchange, Corporate Travel, MICE, Leisure Travel and Value Added Services. It operates leading B2C and B2B brands including Thomas Cook, SOTC, TCI, SITA, Asian Trails, Allied TPro, Australian Tours Management, Desert Adventures, Luxe Asia, Travel Circle International Limited (TCI 勝景遊), Sterling Holiday Resorts Limited, Distant Frontiers, TC Tours, Digiphoto Entertainment Imaging (DEI), Go Vacation, Private Safaris East & South Africa.

Omnichannel Clicks & Bricks

Our unique hybrid Clicks & Bricks model harnesses the potent combination of its invaluable real human expertise, reassurance and personal touch with the speed, efficiency and productivity enhancing capabilities of technology.

We are the largest travel service provider headquartered in the Asia-Pacific region, and our network spans across 25 countries and 5 continents. In India, we have an extensive footprint of 200+ branches across India’s metros, mini-metros, tier 1 & 2 cities. Our distinctive omnichannel network offers customers the convenience of selecting their preferred mode of contacting us: via our holiday app, website, call centre or extensive retail outlets pan India.

Our Corporate Travel Business

Corporate Travel is a key line of business for us at Thomas Cook India. Our digital first strategy and cutting-edge technology empowers us to cater to our customer’s requirements and ensure efficient delivery for our clients across sectors including leading Multinational Corporations, SMEs, Banks, FMCGs, Engineering Companies, Conglomerates, Technology Companies, etc.

In addition to India’s metro cities, our Corporate Travel department is also present in prime cities like Pune, Lucknow, Ahmedabad and Hyderabad.

What We Do

With technology at the forefront, at Thomas Cook India we work closely with corporates to curate solutions as per their preferences, thus offering a superior service experience.

We have deployed travel experts and top of the line technology to cater to the requirements of our clients. Our key technological advancements include an efficient self-booking tool, booking bots and platforms that integrate backend reconciliation & accounts thus simplifying travel and related processes.

Our self-booking tool allows the traveller to choose flights and ancillary services as per their preference and is available to clients in the form of an app which can be accessed from a desktop as well as a mobile device. It simplifies the approval matrix thus fast tracking processes while our AI powered recommendations provide intelligent travel recommendations based on travel history and native apps.

Our servicing and progressive technology enables us to offer data analytic solutions to our customers and helps us understand, analyze, recommend and implement suggestions/services as per the client’s preference/requirement. We also provide dedicated managing and consulting tools for customers to minimize expenses and maximize output during their travel.

We as a group are currently managing spends worth $ 120 million.

Global Network

Thomas Cook India’s team of corporate travel experts have a Glocal outlook - we maintain a global approach and act local. We have partnered with leading travel management companies and consortiums around the globe that implement the best practices worldwide to ensure superior/exceptional customer experience on-ground.

Each of our partners meet Global Service standards and quality checks to ensure a seamless travel experience.

Our Services

We provide our customers with a holistic travel experience through a wide array of travel and related services.


Our experts provide constant support and guidance to ensure that your travel is smooth and hassle free. Our exhaustive dashboard helps you manage your expenses and provides easy access to your personal reports. We make your business travel easier!


(Environment) As a progressive travel company, we take the environment very seriously. We share insights on carbon footprint with our clients thereby giving them the prospect to take parallel steps to neutralise the effect.
(Client) To ensure traveller safety, we provide you access to tools and platforms that help you manage and track employees who are travelling.

Suite Of Products

The biggest advantage of partnering with Thomas Cook India is that our team of corporate travel experts offer all travel and related services to our clients under one roof! From Ticketing, Hotels, Rail, Passport services, MICE to Forex, we got you covered!

Our service delivery models are:

 Service Excellence Centre
We are proud of our state-of-the-art CRM & central dialer telephony and VPN access that ensure timely service to our clients 24/7. Our robust backup office maintains all Service-Level Agreements in-house which empowers us to customise our services as per your requirements.
We also provide our corporate customers with a dedicated Thomas Cook India professional to work from their office to meet their travel requests.
 Online Booking Tool
  • Thomas Cook India offers a wide range of fully integrated global booking tools that are convenient and can be accessed on the go. These robust booking tools allow the traveller to customise the booking as per their preference, they also efficiently implement and compare travel policies as per your company. Our advanced booking tools have an integrated approval matrix to ensure a seamless travel experience.
  • We offer a range of booking tools which can further be customized as per your requirement, these tools come with an interactive user interface enhancement that delivers an easy 3 click check-out for all products & services and AI powered recommendations based on travel history and native apps to provide intelligent travel recommendations.
  • All travel related services that are consumed are proficiently stored for record keeping and analysis.
  • Our efficient live chatbot assist clients with new bookings and online support on email in less than 60 seconds. Our quality bot deployed in the service centre ensures a 12-point quality check for invoice submissions to ensure a seamless process.
 Expense Management Tool
  • Customers can choose from our dedicated expense management platforms tailored for Indian audiences and global tools for multinationals that help maintain and map expenses during travel.
 GST Reconciliation
  • We offer an efficient and independent GST reconciliation tool for air tickets that not only allows our clients to avail the best prices but has also been proven to be over 95% compliant in retrieving credit for our customers thus saving on travel costs.
 Emergency Travel Services Desk
  • Our dedicated support desk is available 24x7 to assist customers and handle all Air, Hotel and Car services related queries within 48 hours.
 Technology Partners
  • At Thomas Cook India, we have partnered with leading industry players in the travel and expense technology space including

Our Mission

Why We Exist
To ethically deliver the best services to our customers & consistent business value to our stakeholders, thereby, ensuring our long term sustainability.

Our Vision

What We Want To Be
A Global leader in Business Travel Management, leading the way into the future with innovation and best in class service levels.

Our Values

What We Believe
Respect, Teamwork, Performance, Accountability & Initiative.

Contact Us

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