Every journey with Thomas Cook in partnership with PAYBACK will now get you PAYBACK Points. Enjoy this benefit to earn and redeem PAYBACK Points each and every time you book your travel on Thomas Cook.
How many PAYBACK Points do I earn?
You earn 8 Points for every INR 100 on entire booking amount
How does it work?
1.Enter your Linked PAYBACK Mobile Number when you book on Thomas Cook”
2. Earn PAYBACK Points on every booking
3. Quote your 4 Digit PIN to Redeem your PAYBACK Points for additional savings
  • What is PAYBACK?
  • PAYBACK is India’s largest multi-coalition Loyalty reward program. PAYBACK Members earn points against purchases made with PAYBACK Partners and can furthermore use those earned PAYBACK reward points to carry out redemption at PAYBACK Partners or within the PAYBACK Network (Portal / Mobile App). For more information, please click here.
  • How does PAYBACK work on Thomas Cook?
  • With every holiday booking carried out by PAYBACK Members with Thomas Cook, members can earn PAYBACK points as well as use their existing PAYBACK Points to carry out redemption for their bookings at Thomas Cook.
  • How do I earn PAYBACK Points on Thomas Cook?
  • This is simple, the system would auto-calculate the PAYBACK points, basis your holiday booking amount and share the rewards into your PAYBACK Account. Registered phone # in PAYBACK and Thomas Cook should be same.
  • How many PAYBACK Points can I earn when I make a booking on Thomas Cook?
  • You will earn eight (8) PAYBACK points on every Rs.100 spent on Thomas Cook Holiday bookings.
  • When will PAYBACK Points be credited into my PAYBACK Account?
  • PAYBACK points would be credited to your PAYBACK account within 7 to 10 days post your travel start date. Once the points are credited into your account, the same would be readily available for redemption at Thomas Cook and within the PAYBACK Network.
  • How do I redeem PAYBACK Points on Thomas Cook?
  • You can redeem your PAYBACK points by clicking on the payment link provided by Thomas Cook. Key-in your registered mobile #, authenticate yourself and proceed with the # of points you wish to redeem. Post clicking on redeems, PAYBACK points will be deducted from your account and be consumed for payment at Thomas Cook.
  • How many points can I redeem at a time?
  • You can redeem as many points as you want, as long as the value of the points redeemed is less than the value of your holiday booking by at least INR 1/-
  • I don’t have a PAYBACK account. How do I sign up?
  • While proceeding with payment, you shall be provided with the option to register with PAYBACK and an enrolment link would be shared to you. In case you want to enroll into the program, you can do so by clicking here.
  • What happens if I cancel my booking?
  • No PAYBACK points will be awarded for cancelled travel booking.
  • I made a booking, but I didn’t earn any PAYBACK points.
  • We recommend reaching out to the PAYBACK contact center team to resolve the issue.
    Phone: 1860-258-5000 (available all days from 10am to 9pm) or Email: membercare@payback.in
  • I’m not able to redeem my points, help!
  • Please check that you have entered your PAYBACK linked mobile number and PIN correctly. If you are still unable to redeem the points, please get in touch with PAYBACK contact center team for immediate support.
  • Sign-up clauses
  • By signing up for PAYBACK through Thomas Cook, you agree to the terms and conditions & Privacy Policy applicable to all PAYBACK Members. Issuing of membership will be subject to the fulfilment of the requisite criteria and at the sole discretion of PAYBACK. PAYBACK also reserves the right to contact members regarding their membership and all PAYBACK communication.