Visa

You shall mean and include the Customer or the Applicant who avails facilitation services of TC Visa Services (India) Ltd. to facilitate visa, passport or travel documentation.

TCVSIL shall mean TC Visa Services (India) Ltd.

• Requirements and fees related to the processing of passports and visas are subject to change, including, but not limited to, embassy consular fees application forms and documentation required for visa issuance, which are subject to change without notice.
• Completed passports and visas are normally sent by courier or airline package services and are subject to the conditions set by these Companies for Shipment. TCVSIL is not responsible for any loss or delays incurred for shipments consigned to these delivery services.
• TCVSIL liability for loss or damage to a passport during the course of visa or passport processing or from any cause or negligence whatsoever attributable to TCVSIL is limited to the actual replacement cost of the passport or Rs. 2500 (Two Thousand Five Hundred Rupees only), whichever is less.
• TCVSIL visa and passport service is offered only to Indian Resident. TCVSIL is unable to assist make visa or passport requests from abroad.
• TCVSIL will not be responsible for loss or delay caused by events that we cannot control, including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials) with actual or apparent authority.
• Embassy consular and Indian Passport officials may request additional documentation at their discretion, and in declining issuance of travel documents may not in some instances disclose the reason for denial of a visa or passport.
• Processing time for visas and passports quoted by TCVSIL are approximations based on our experience with Embassies, Consulates and the Passport Office in usual circumstances, and are deemed approximation in most cases but are not guaranteed.
• Each country's requirements for passports and visas and related information are established by sovereign nations and are subject to change without notice. While TCVSIL strives to provide information, TCVSIL cannot and does not guarantee that the Information supplied is the most current and complete. Qualified Acceptance. TCVSIL reserves the right to decline processing of documents for reasons including but not limited to incomplete documentation, insufficient processing time, and degree of difficulty in procuring documents due to purpose of travel.
• When TCVSIL returns your visa, it is important that you immediately verify that all visas you require for your trip have been obtained, that the visas are valid for the dates of your visit, and that your passport is valid for at least six (6) months beyond of the completion of your trip.
• TCVSIL will not be liable for any damages, costs and expenses from any cause or fault whatsoever, and Including but not limited to liability for travel interruption, changes in travel or prevention or limitation of travel and resulting costs and expenses, whether such damages, costs or expenses be incidental, special, consequential, exemplary or otherwise, and including but not limited to loss of income or profits, regardless of circumstances, whether or not TCVSIL had knowledge that such damages might be incurred and whether or not TCVSIL may be, or may be responsible for, a contributing cause.
• TCVSIL is not responsible for the actions or inaction of Embassy, Consular and/or Passport officials and personnel. Without limiting the foregoing, Embassies, Consulates and the Passport Office may request revised or additional documentation. In declining issuance of travel documents, they may not disclose the reason for denial of a visa or a passport or for the request for additional documentation. TCVSIL is not and shall not be responsible for the actions and inactions of Embassies, Consulates and the Passport Office. Processing time for visas and passports quoted by TCVSIL are approximations based on our experience with Embassies, Consulates and the Passport Agency in usual circumstances, and be deemed approximation in most cases but are not guaranteed. TCVSIL is not and shall not be responsible for processing times.
• TCVSIL shall inform you on the requirement of booking of , accommodation and other related requirements as shall be applicable by Consulates/Embassy of the respective Country of travel.

Cancellation and Refund

You shall ensure that the Visa Application Form (s) is duly filled and verified by you, to your satisfaction, before it is submitted to the Embasssy. / Consulate. However kindly note that it is entirely at the discretion of the concerned Consulate / Authorities to grant / reject visa even after submitting all relevant documents and TCVSIL will not be held responsible for the same. TCVSIL is not at all liable for such cases or has any influence on the consulate/embassy’s decision. The role of TCVSIL is only to guide and facilitate you for the purpose of applying for VISA. TCVSIL will not be responsible for non-issuance of visa for any cause including receipt of incomplete / delayed documents from you. It is a possibility that the consulate may ask the passengers to appear for a personal interview. This is at the sole discretion of the Consulate / Authorities. If the required documents are not submitted by you, the issuance of visa will further be delayed / rejected, and you will not hold TCVSIL liable for the same. You shall adhere to all the norms and conditions laid by the consulate / embassy. Upon rejection of visa, if you wish to reapply for the visa, you shall be liable to pay again the requisite fee to the consulate and you will not claim from TCVSIL. No refund shall be due or payable to you on cancellation of the visa by the consulate / embassy. However, in respect of visa services booked on www.thomascook.in and through branches, if you decide to cancel/withdraw your visa application any time after the same has been processed but provided your visa application has not been sent to embassy, then the applicable cancellation charges per Country of travel per visa application as stipulated in the table below shall apply to you, on the basis of the stage of your visa application, which shall then be deducted from the Visa charges and the balance shall be refunded to you within seven (7) working days.

Following Cancellation charges will be applicable on each Visa Application as mentioned below.

Your request for cancellation and refund shall not be accepted and the amount paid by you towards visa charges shall become non-refundable once the visa application is sent to the embassy. Further, in case of the visa being rejected on the following grounds, no refund will be made:-

1. If you fail to attend the visa interview before the respective Embassy/Consulate or VFS.
2. If the applicant does not follow the instructions of the Embassy or Consulate or VFS.
3. Failure of medical as per standards prescribed by Embassy, Consulate or VFS pertaining to you or by your/ family members those who are included in the application.
4. Failure to give a genuine Police Clearance Certification, which is not less than 3 months old.
5. If you submit, incomplete, false or fraudulent information or documents.
6. Prior violation of any sort of immigration or visa rules by you or any of your relative included in the application.
7. Late submission of any additional documents called for by the consulate/embassy after the respective due date.

• By sending an application to TCVSIL, you confirm to have read and understood the above terms and conditions and accepted and consent to TCVSIL, to process your visa application as per the applicable terms of cancellation and refund, provided that TCVSIL shall not be liable for any action or inaction of any government body or for the performance of any third party delivery company and that TCVSIL's liability is limited strictly as set forth above.

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